Outside-the-box Employee Reward Ideas for a Pandemic

Herve Humler, president & chief operations officer of The Ritz-Carlton Hotel Company, L.L.C., said it best when he said “I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service.”  With most employees working from home or not being able to go out after work it makes the standard food gift card and movie ticket rewards a little outdated. Here are some outside-the-box ideas for employees who may be stuck at home Read More

Back to Customer Service Basics with P.E.A.C.H.E.S.

Laurie McIntosh, editor, facilitator, and writer of Business Training works said ”You are serving a customer, not a life sentence. Learn how to enjoy your work.” It is easy to become tired and let your customer service skills slip but the best and quickest way to get back your “customer service mojo” is to go back to the basics. It is easy to get stuck in a rut.  Basic skills are easy to remember with P.E.A.C.H.E.S.  Many artists in the Renaissance period symbolically used peaches to represent the heart and using P.E.A.C.H.E.S is a good way to remember to keep Read More